Privacy Policy Page

4. If you have registered and obtained our membership through channels other than Sam APP/Sam Mini Program, and have bound an electronic membership card through your WeChat account, you can quickly log in by selecting your mobile phone number or selecting "WeChat login" is enough, there is no need to register online according to the instructions in the first paragraph of this item A; if you have not bound your membership card through your WeChat account, you still need to register your account according to the instructions in the first paragraph of this item A Sam APP account. When binding the electronic membership card, in addition to the information required in the first paragraph of this item A, you also need to provide your own 17-digit membership card number, membership date and SMS verification code to link your Sam APP with your Associated membership card. B. Registration and binding of Sam's membership card If you have not yet registered and obtained our membership, you still need to continue to register to obtain membership after completing the registration of the Sam APP/Sam Mini Program account. You need to provide us with your own name, address, identity card information, and mobile phone number to complete your membership application and enable us to provide you with professional membership services. In order to verify your membership when you purchase a membership card, verify your membership identity during your use of the membership card and avoid improper acts prohibited by the "Sam's Club Membership Regulations", such as lending a membership card, exceeding the membership's reasonable We will use your [name and ID number] for real-name authentication for profit-making activities for legitimate needs. Because the ID number is sensitive personal information, we will seek your separate consent for the collection and use of this information in specific usage scenarios. Please rest assured that we will obtain your separate consent and only use it to confirm whether there are other activated membership cards under your name, and we will take measures to properly protect your personal information. Information Security. You also need to pay the membership fee online through a third-party payment platform that cooperates with the Sam's Club store. After that, your membership card will be displayed on the home page of Sam's APP, Sam's APP-My Page/Sam's Mini Program page. When you use the services of the third-party payment platform, the third-party payment platform will obtain your mobile device application installation list information to confirm whether you have installed the payment application of the third-party payment platform, and if so, the third-party payment platform Your [basic personal information and personal commonly used device information] will be obtained to open your payment application account on the third-party payment platform to complete the payment (for specific information about the third-party payment platform, please refer to the "SDK Personal Information Acquisition Terms") . If it is not installed, you will not be able to use the services of the third-party payment platform. We need to share your order number and transaction amount information with the payment platform so that it can confirm your payment instruction and complete the payment. We collect and share this information to help you create and complete contract orders. If you refuse to provide such information, we may not be able to provide you with services. In addition, when registering as a member, you also need to upload a clear frontal photo of yourself as the member's avatar, and the photo you upload will only be used to generate a membership card containing your personal avatar and display it on the Sam APP/Sam applet , so that you can confirm your own membership status when you enjoy membership products and/or services in offline stores. We will introduce a third-party provider, Tencent Cloud (for specific information about the Tencent Cloud SDK, please refer to the "Terms for Obtaining Personal Information by SDK"), which will check whether the photo you upload is a person's head portrait by extracting the characteristic values commonly found in human beings from the head portrait. Simple judgment, in this process we only obtain judgment results from Tencent Cloud and will not collect or recognize your facial biometrics. Unless your express consent is obtained, the photos you upload will not be used for other purposes and purposes. When you use this business function, we will apply to you for two system permissions related to personal information, namely camera and photo album access, to upload your photo information; if you do not authorize, you will not be able to complete the membership registration process . Since the service we provide is a real-name member service, if you refuse to provide your own photo as a member profile picture, although it will not affect your online shopping, it will be difficult for us to verify that you are a member in the offline store scene, so we will not be able to register with you【 When you come to the store offline] to provide services. C. Sam’s Membership Experience Card If you have never been a Sam’s Member and have never received a Sam’s Membership Experience Card, you can receive a Sam’s Member’s Experience Card once during the Sam’s Experience Card event period, which can be used for shopping in offline stores of Sam’s Club use. When you use this business function, we will obtain your mobile phone number with your authorization, and use it to verify whether you meet the conditions for receiving the Sam's Club experience card, verify your identity, and create a user of the Sam's Club App and Mini Programs for you account number (non-membership card number), sending a notification of successful receipt of the experience card, a reminder of the validity period, and providing after-sales service. D. Commodity information display and search To allow you to quickly find the products you need or to facilitate operations such as browsing products and adding products to the shopping cart when you are not logged in to our products or services, and for the purpose of continuously improving and optimizing the above functions , we may collect device information (including device identification code, operating system, application version, language setting, mac address) when you use our products and/or services; when you turn on the location permission or manually select the address, We will also use your address to match the supply information of nearby stores to provide you with the best way to display product information.

5. You can also accurately find the goods or services you need by searching. When you use the search service we provide, we will collect your [search keyword information, historical records] to reduce your repeated input or show you products related to your search content. Please note that your search keyword information and historical records cannot identify you alone, and do not belong to your personal information. We have the right to use it for other purposes; only when your search keyword information is consistent with your other When the information is used in combination and can identify you, during the combined use, we will use your search keyword information as your personal information, and process and protect it together with your search history in accordance with this Privacy Policy . E. Provide you with collection, purchase and sharing functions. During the process of browsing our products or services, you can choose to bookmark, add to the shopping cart, and use the functional components we provide. Share products/services and shopping cart information with third parties. During your use of the above functions, we will collect service log information including [your favorites and shopping cart records, sharing history, etc., to achieve the above functions and other purposes that we have clearly informed]. Please note that the information you voluntarily share or share when using our services may involve displaying your Sam APP avatar, nickname and the country and city displayed by your IP address to third parties or the public. You can view or manage your favorites and additional purchase information in favorites and shopping cart. F. Sending information related to membership and commodity transactions After you hold our membership, even if you refuse to receive commercial promotion information from us, we may use your mobile phone number, WeChat ID, etc. to send you information related to Membership and merchandise transaction-related information, such as important information to remind you of membership status, product information or upgrades, product recalls, and to contact you with order-related questions or information, such as order status, shipping, or refunds . G. Placing an order and issuing an invoice When you click settlement in the shopping cart to purchase goods or gift cards, the Sam APP/Sam Mini Program will generate an order for your purchase of these goods or gift cards. In order to deliver the goods in the order to you, you need to fill in at least your consignee's name, delivery address and mobile phone number in the order, and the order number, the goods or service information you purchased, and your The amount of payment to be paid and the method of payment. If you purchased an electronic gift card, we need to collect your [mobile phone number] to send you order information. If you provide a mobile phone number or address of a third party when placing an order, you are responsible for ensuring that such third party has read this Privacy Policy and understands and agrees (if necessary) that we collect, use, share or use it in accordance with this Privacy Policy. process their personal information in other ways. All the above information constitutes your "order information". We will use your order information to verify your identity, confirm transactions, pay and settle, complete delivery, check orders for you, provide customer service consultation and after-sales service, and determine whether transactions exist Exception to protect transaction security. When you purchase overseas goods imported through cross-border e-commerce (such as "Global Shopping" service) on the Sam APP/Sam Mini Program, you also need to provide your real-name information in accordance with the requirements of national laws and regulations. These real-name information refers to Information shown on your ID card. In order to complete the customs clearance procedures for overseas commodities, we will share your real-name information (including your name, ID number]) and order information with cooperative service providers (such as ELCP). If you refuse to provide real-name information, we will not be able to provide sales services for overseas products. For goods or services not bought globally and some Sam's gift cards, if you need to issue an invoice, you must provide the company's invoice title, corporate taxpayer identification number or [personal name]. If you still need to use email to receive invoices, you must provide the [email address] for receiving invoices. H. Payment After you place an order, you can choose to pay with a Walmart shopping card or use the payment service provided by a third-party payment platform that cooperates with us. When you pay with a Walmart shopping card, the payment function itself does not collect your personal information. When you use the payment platform service, our collection and sharing of your personal information is consistent with the payment of membership fees in Item B, please refer to the relevant instructions in Item B.

1) Delivery of products and/or services When you place an order and choose to pay with a Walmart shopping card or complete online payment through a third-party payment platform, the logistics delivery service provider we cooperate with will deliver the goods in the order to you. In order to achieve the purpose of delivering the goods in the order to you, the logistics and distribution service providers we cooperate with (such as JD.com, Dada, DHL, etc.) will use your order information in the process of delivering the goods in the order to you, Including [consignee's name, phone number, address information]. If you refuse us to share your order information with logistics and distribution service providers, we will not be able to provide you with delivery services. J. Customer service and after-sales functions Our online customer service, Sam's customer service hotline and after-sales functions will use your account information and order information in the Sam APP/Sam applet. In order to ensure the security of your Sam APP/Sam Mini Program account, our online customer service and Sam customer service hotline may use your membership information to verify your identity with you. When you need us to provide customer service and after-sales service related to your order, such as applying for a refund or issuing an invoice, or responding to inquiries from staff or principals of individual members or business members, or it is necessary for us to inform you about you When purchasing product information, such as reminding you that a product you have purchased has been recalled, we will inquire about your order information. You may also be asked to provide other information other than the above information when communicating with our customer service staff, such as when you ask us to change the delivery address, contact person or contact number. We will archive the notification letter you sent to us about the problem of related products or services, and collect the relevant information you provided when you contacted the customer service, so as to retain evidence and prevent disputes. In order to ensure service experience, handle service disputes (such as service complaints or product quality problems), and record the solutions and results of related problems, when you make or answer calls (including private numbers) during or after sales, you and customer service personnel , The call information between riders may be recorded. With your authorization, when service dispute complaints or product quality problems arise, we will retrieve and use the recorded information as a reference for resolving relevant disputes. K. Risk control and security of accounts and transactions In order to identify and judge the possible risks of your Sam APP account and Sam membership card, to ensure the security of accounts and transactions, or to identify and prevent violations of the platform usage rules and regulations stipulated in the "User Service Agreement" In accordance with user behavior norms and the membership card use norms stipulated in the "Sam's Club Membership Charter", we may collect and analyze your device information, IP address, browsing behavior information, location information, order information, and delivery information to protect members interests and Sam's business order and legitimate interests.

  2) In the extended business function, you need to choose to authorize us to collect and use the personal information item by item. The extended business function is a function set up to make your shopping experience more efficient or interesting in addition to the basic business functions. For you To be able to use the above functions, we may collect, use and save your following personal information. If you refuse to provide or agree to our collection of this information, you will not be able to experience the convenience or fun brought by these extended business functions, but your use of basic business functions will not be affected. L. Extended business functions based on system permissions The use of extended business functions may require you to enable us to access your geographic location (location information), camera (camera), and photo album (picture library) in your device to achieve these Collection and Use of Information Involved in the Functions. You can check the activation status of the above permissions item by item through "Settings" on your mobile device, and you can decide to enable or disable these permissions (we will guide you to complete the settings on your mobile device). Please note that if you close the permissions, you cancel these authorizations, and we will no longer continue to collect and use your personal information, and we will not be able to provide you with the above functions corresponding to these authorizations. Your decision to close the permission will not affect the previous processing of personal information based on your authorization.

(1) Recommendation function based on location information We will collect the location information of your mobile device (we only collect your geographic location at that time, but we will not combine your location information at different times to judge your whereabouts ) to determine where you are, automatically recommend products or services that can be purchased in your area, and arrange delivery to you at the nearest stock location. If you refuse to provide location information, you can manually select the delivery address as the location information when you need it, so as to check the goods or services that can be purchased in the corresponding area, and at the same time, it is convenient for us to arrange delivery to you at the nearest storage location.

(2) Additional functions based on the camera (camera) You can use the camera (camera) of the mobile device to scan the physical membership card to obtain the membership card number when binding the membership through the Sam APP. If you refuse to open the camera permission, you can still manually enter the membership card number.